Customer Service

To elaborate more upon my earlier post...

So, Dalton being a 10 year old boy has broken his glasses 1 too many times. This time they just were not fixable. We had went to Roseville to get the fabric I needed for our classroom curtains. We thought hey since we are here let's run to LensCrafters to get him some new glasses. What a fiasco that turned out to be.

I have been to America's Best and thought it was along the same line. Maybe it is but I will go back to America's Best, I will never go back to LensCrafters!

We walked in and signed in and started browsing the glasses. A sales lady walked up to us and we told her that Dalton has broken his glasses and he needed a new perscription as well as new glasses. She said well our children's lenses and frames are 50% off. I think right on! NOT!

She showed me the lenses that you "MUST" get for children. Either this one or that one. Jason and I talked about it and said he needs them, what choice do we have?

So we go back for the beginning of his eye exam. He had an eye exam not too long ago and our insurance will pay for an exam but we didn't have enough time during the week to get him in so we thought what the hey let's just get it done with. So we opt for the basic exam. Evidentally, this didn't please them very much because they do the prescreening (some of the tests multiple times). Then we wait to see the eye doctor. We waited for about 30 minutes.

We get in to see the doctor and I don't remember eye exams being this difficult. We told him it would be real quick then we will grab something to eat while we wait for his glasses. How wrong we were! The doctor was having a hard time checking the pressure in his eyes and Dalton had had enough! Then she said that she wanted part of the prescreening done again! I said 1 more time and then he is done. Really he was done about 30 minutes ago!

While we wait to get this prescreening done for the third time. We go out to the lobby to pay for his glasses while we wait. It was at this time they bend you over and give it to you! He tells me what our lens options are and the prices are much higher than what we were originall told. I was beyond irritated at this point. Jason could tell too and he tries to bring the issue out right in the lobby. Which irritated me even more. I do not like to make a scene in public and we were really beginning to.

So while I am paying way too much for a pair of glasses for a 10 year old the doctor pulls Jason into the back room and proceeds to talk to him. I have to look around are we buying a used car or a pair of glasses?

They tell us to come back in 1 hour for the glasses. I gladly leave the store! During this whole process I never once felt appreciated as a customer, I felt like they were irritated that we didn't spend any more money. Well they don't need to worry about me coming back into their store.

The worst part is that Jason found out AFTERWARDS that we can get 2 pairs of glasses at Travis AFB for half the price we paid for one! ARGGHH....